Customer Service

Privacy Policy

PRIVACY NOTICE


Who We Are


The borujewelry.com web site is owned and operated by Boru Jewelry.

Registration No. 378460 under the Registration of Business Names Act 1963

VAT Registration Number: IE 6398460M

The mailing address for the borujewelry.com web site is:
Boru Jewelry
Hainault House
Baldonnell Business Park
Dublin 22
Ireland

Tel: +353 1 412 3620
Fax: +353 1 412 3611
Contact Time: 8am – 5pm GMT Monday to Friday

Email:
General Enquiries - sales@borujewelry.com
Sales Enquiries - sales@borujewelry.com
Exchanges or Returns – sales@borujewelry.com
Accounts – accounts@borujewelry.com
Personal Data Requests - lisa@borujewelry.com

Your Personal Data
We may collect and process the following data about you:
● your name;
● your phone number;
● your email address;
● your address;
● your payment details
● information that you provide by filling in forms on our Site;
● the time and date of your visit;
● your IP address;
● your browser type; and
● your referring URL


We use this information to understand how visitors use our website (see further below on Cookies) and to improve how it operates, to send marketing information where visitors sign up to our newsletter and to process orders, payments and delivery of goods for customers.


Unless purchasing a product or service the provision of your Data is not a statutory or contractual requirement and you may refuse to disclose same.

Cookies Used on the Site


Google Analytics
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service at https://www.google.com/analytics/learn/privacy.html?hl=en-GB


Your consent to Cookies
By using this Site, you agree that we can store and access the above cookies on your device.
Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you on whether to accept each cookie. But please note that some parts of the Site may not work as intended or may not work at all without cookies.

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Disclosure of your information

We will not disclose your Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil a request you have made or contract that you have entered into.  Where appropriate, Data may also be processed by our service providers in which case we will take steps to ensure that the processing complies with applicable data protection and confidentiality laws. We will also disclose your Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order or other statutory or legal requirement.


Our service provider for payments is : realexpayments.com. All of our web based transactions are processed through Realex Payments. Realex Payments are Ireland's leading real-time payment processing company, processing transactions securely for hundreds of companies both in Ireland and Internationally.
The transactions are fully encrypted using secure coding and Realex Payments are compliant with the payments card industry to the highest level.
Realex Payments have been accredited with the AIS (Account Information Security) certification by VISA and is one of the few companies in Europe to achieve this. This shows their commitment to above industry standard in every aspect of payment processing.


Our website provider is : Willow's Consulting

Transfers of Your Data
We will not transfer Your personal data outside of the European Union. The only data which “may” be transferred would be encrypted data regarding payment information and this would be managed solely by the payment processor “ realexpayments.com“ . Realex is fully PCI compliant to the highest level of PCI,  and was one of the first PSP’s in Europe to deliver this with Level 1 certification achieved in October 2003. They appeared on the VISA website as a case study on implementing the PCI DSS.
Information is sent to Realex from businesses via the internet and they connect to financial institutions with whom they are fully certified and approved.
All information when in transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive data.
All messages sent to us and the responses from Realax are authenticated using digitally signed digests.
All requests are verified against a legal list of IP address and referring URLs.


How long we keep your data for
Data collected for marketing purposes with respect to the operation of our website are retained for 2 years. If you have consented to marketing by signing up to our newsletter we will retain your email address for as long as you remain subscribed. You can unsubscribe by clicking the relevant link on any marketing communication/newsletter sent to you or contacting us at any time to ask us to remove you from the database.


Transactional data is retained for 7 years from date of sale period because of a legal requirement on our part from revenue


Your Data Rights
You may request access to, rectification, erasure or restriction of your Data, or object to the processing of your Data or Data portability at any time. We will respond to your request by email, or orally or in writing if requested, as soon as practicable and in any event within one month of receipt of your request. We may request proof of identification to verify your request. All requests should be addressed to lisa@borujewelry.com. Our ability to carry out the request will depend on the legal basis of the data.


You have the right to lodge a complaint with the Data Protection Commissioner if you are unhappy with how we are processing your Data. www.dataprotection.ie