Pick Up Service or Personal Delivery 

If you’re a retail customer and you wish to pick up your order from us, instead of having it delivered, we would be happy to arrange this with you. Or if you’re holidaying in Dublin and would like us to personally deliver your order to your hotel, we can arrange this also.

Please note that personal deliveries are limited to gold orders and to the Dublin region only.

To arrange a personal delivery, please email us a preferred date and time to customerservice@borujewelry.com.

Shipping

We offer fast shipping and insurance to all shipping destinations, regardless of the amount of the order. So you can relax knowing that your items are securely packaged and fully insured while in transit to your home or office.

Please note that the handling of import duties and taxes varies from location to location – location-specific information can be found below.

Lead Time

Lead time can vary depending on the product(s) ordered. For example, most of our silver products are in stock and will be shipped within two business days. Other products can take up to ten business days to ship, for example pieces that are not pre-made and pieces that require customization. Most wedding bands and engagement rings have to be crafted and will take up to ten business days as a result.

Please note that all shipping times listed below are in transit times only, and do NOT include any of the lead manufacturing times outlined above. If you’re concerned about the expected arrival date or you need a rush order, please don’t hesitate to contact us at sales@borujewelry.com.

USA:

All items over US$100 on Boru® include free shipping via DHL Express/FedEx Priority.

All items under US$100 on Boru® will be shipped via DHL Express/FedEx Priority at an additional cost of US$35.

Boru ® also covers ALL Import Duties and Taxes into the USA. Therefore, the price quoted on our website is the full and final price; there are no additional charges.

UK:

All items over €100 on Boru® include free shipping via DHL Express/FedEx Priority.

All items under €100 on Boru® will be shipped via DHL Express/FedEx Priority at an additional cost of €20.

Customers in the UK will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm any applicable taxes and duties.

CANADA:

All items over €100 on Boru® include free shipping via DHL Express/FedEx Priority.

All items under €100 on Boru® will be shipped via DHL Express/FedEx Priority at an additional cost of €35.

Customers in Canada will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm any applicable taxes and duties.

EUROPE A (Countries included: Germany, France, Spain, Netherlands, Finland, Norway, Sweden, Portugal, Austria, Belgium, Denmark, Luxembourg, Monaco, Italy):

All items over €100 on Boru® include free shipping via DHL Express/FedEx Priority.

All items under €100 on Boru® will be shipped via DHL Express/FedEx Priority at an additional cost of €25 + Vat.

Customers in the ‘Europe A’ category will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm any applicable taxes and duties.

EUROPE B (All European countries not included in Zone A):

All items over €100 on Boru® include free shipping via DHL Express/FedEx Priority.

All items under €100 on Boru® will be shipped via DHL Express/FedEx Priority at an additional cost of €25.

Customers in the ‘Europe B’ category will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm any applicable taxes and duties.

IRELAND:

All items over €100 on Boru® include free shipping via DHL Express.

All items under €100 on Boru® will be shipped via DHL Express at an additional cost of €10 + Vat.

If you live in Ireland, the price you pay already includes taxes and you will not be liable for any further duties.

REST OF THE WORLD (Including Australia, New Zealand, Brazil etc.):

All items, no matter the value, on Boru® will be shipped via DHL Express/FedEx Priority at an additional cost of €50.

Customers in the ‘Rest of the World’ category will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm any applicable taxes and duties.

Order status and tracking information are available from the Boru ®jewelry.com website by clicking here. For your protection, Boru ® always:

  • Insures and registers all items for their full value.
  • Uses only DHL Express OR FedEx Priority for all international orders, to ensure that we deliver high value packages in the fastest and safest manner.
  • Requires that all deliveries are made to a physical business or home address.
  • Does not allow delivery to PO Box addresses.
  • Requires a signature for all packages.
  • Allows for an alternative shipping address e.g. work address.

We recommend that credit card orders are shipped to a valid address on file with your credit card company, however we will accept alternative addresses as long as our security requirements are met. We can also arrange to have your package shipped to a local DHL/FedEx station for pick-up. You may call our offices at any time for assistance in locating your nearest DHL/FedEx facility.

60-Day Return Policy

We believe in our products and we want you to be 100% satisfied with your purchase. If for some reason you’re not wholly satisfied, you may return your purchase in its original, unworn condition within 60 days, and you’ll receive a full refund or exchange, with no questions asked. However, please note that the return shipping charge is your responsibility.

To avoid any issues with Customs, please follow the instructions below to return your item(s):

  1. Contact us via sales@borujewelry.com.
  2. Advise the representative that you wish to return your order.
  3. Within one business day of receipt of your email, we will email you exact Instructions on how your purchase should be returned. Please note that you are responsible for any return shipping charges.
  4. All refunds will be processed within ONE week of receipt of the return, in the form of the original purchase method.
  5. Please note there is only ONE Return/Exchange allowed per order. An additional or second order placed separately for same or similar product to bypass our T&C’s will be considered as part of the first order and will therefore will not be returnable or exchangeable.

Additional Terms & Conditions

Special orders, Custom Sizes Engraved items or Custom Designs are not returnable or exchangeable. For hygiene reasons earrings cannot be returned or exchanged.

Items sent to our office without a RAN number, packages shipped beyond the 60-day return period, or packages that are improperly packaged or uninsured will not be accepted.

Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Boru ® will not be accepted.

Engagement Rings must also be accompanied by the original laboratory grading report, or a US $250/€250 charge will be assessed to replace the certificate.

We cannot resize certain rings including some stone set rings, our Faith Range of Wedding Bands and our Signature Range of Wedding Bands as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact our Customer Service team on customerservice@borujewelry.com.


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