Lifetime Manufacturer Warranty
We stand behind our products. If you believe your item has a manufacturing defect you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect we will repair the merchandise or if we deem appropriate replace the item. If the item is no longer available Boru ® may, in its discretion, replace with like kind.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftmanship or natural characteristics or internal inclusions, visible or otherwise in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Shipping cost to get the item back to Boru ® is the customers responsibility however Boru ® will cover the return costs of shipping the repaired or replacement back to you if found that the item had a manufacturing defect. If we determine the damage is not caused by a manufacturing defect then the customer is liable for all shipping costs involved in returning the item to us and for Boru ® to return it to you.
Complimentary Cleaning and inspection Services
We recommend having your merchandise cleaned every 12 months or sooner especially if it is a gemstone or Diamond piece. Inspections may help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection is free of charge on Boru ® pieces. The customer only pays for shipping and Boru ® pays for return shipping. Repairs to your ring mount can also be done at this time at an additional cost.
Conditions and Exclusions
The foregoing Manufactuer Warranty and Complimentary Services are available only to the person who purchased the covered product from Boru ®.
Maintenance, repair, sizing or other services performed by someone other than Boru ® will void your Manufacturer Warranty.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discolouration due to but not limited to exposure to for e.g. chemicals, make up, swimming pools, hot tubs or bathing, perfumes to name but a few.
- Prongs and precious metals, in general, wear over time and may require ‘building up’ or restoration work as normal wear.
- Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.