Customer Service

FAQs

Do you have retails stores, if so, where can I view your product?

Boru does not have its own retail stores. However, many good reputable Irish Stores and some mainstream jewellers carry our designs. Please go to our Resellers page to view stores closest to your area. Contact us if you need clarification on whether a store carries the item you are interested in viewing.

How long does it take to make my new ring?

On average, it takes approx. 10 working days from start to finish to produce your new ring. We can accommodate a quicker turnaround, but it may cost a little more and you need to contact us to ensure we can meet your needs….we have been known to produce a ring within 24 hours!!

Can you custom design a ring for me?

Yes, here at Boru Jewelry, we specialise in custom design. Whether it be a slight modification to an existing design, or a completely new design, we can work with you to ensure you get the piece of Jewelry you want!

I have my own Diamond, can you create a ring for it?

Yes, we can. If you send the stone to us (fully insured), we can take measurements and create a ring suitable for your Diamond. Alternatively, you can purchase any of our engagement rings – mount only. This lets you provide your own stone, however, you will need to go to a jewellers to get is set. Contact us for more details.

Can you engrave my ring for me?

In most cases, yes. However, some styles of rings do not conform to engraving due to the design. Please contact us for more information if uncertain.

Do I have to Pay Duties & Taxes?

All Euro prices quoted for products on our site have Value Added Tax (VAT 23%) already added to any order delivered within the European Union where applicable. Shipments to US mainland will have all Import Duties & Taxes paid by Boru. Import Duties & Taxes for ALL other countries are payable by the recipient. If further duties apply, our delivery agent will contact you with information on how to make the payment. Please make sure you adhere to any local regulations regarding the importation of any product sold on borujewelry.com.